While you own everything inside your property, you’re now part of a shared management structure. This is where a strata manager comes in, and many new owners wonder what their responsibilities actually are. We’ve put together a guide to explain it all.
Concrete and glass might house a community, but people decide how it feels to live there. A well-presented strata scheme isn’t just about appearance. It’s a sign that, overall, a building has quality management, a responsive committee and happy residents.
Strata governance is the framework that covers decisions, finances, by-laws, compliance and records. When governance is good, it not only keeps the building functional but also influences how fair, organised and comfortable life feels for residents.
A strata manager plays a key role in both the daily operations and the long-term health of a scheme. While the owners corporation holds the final say, everything functions more smoothly when there is a good, strong relationship in place.
Strata owners switch strata managers because the service doesn’t meet expectations. Communication and cost are the most common complaints, but those words cover a range of frustrations from missed repairs to poor follow-up and a lack of trust.
Many strata owners underestimate the time, knowledge and effort required to maintain harmony. This is why a professional strata manager is essential—they ensure compliance, financial stability, smooth operations and prevent costly mistakes and disputes.
The complexity of strata management is often underestimated. It goes beyond overseeing daily operations. Investing in quality strata management ensures compliance, peace of mind and long-term success for your property. Here’s why it’s worth every cent.
Wouldn’t it be easy if all your strata needs could be met with just a few taps on your phone? For ASSM members, it is that easy. Our new app, ASSM Connect, is designed to enhance communication and streamline your strata experience.
Sydney is home to vibrant urban landscapes and diverse architectural styles. From sleek high-rise apartments to sprawling community complexes, effective, experienced strata management is essential in handling the distinct needs of varying building types.
If you are part of a strata scheme’s owners corporation or serve on a strata committee, you may be wondering what, exactly, strata management services really entail. Here is what you can expect from a premier strata management company like ASSM.
We provide Australia’s most professional and comprehensive strata management services across Greater Sydney and other parts of NSW. Our expertise spans residential, community, commercial and industrial strata schemes. It’s easy to switch to All Suburbs Strata Management. See the extensive range of suburbs our certified strata managers oversee below.
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A strata manager is responsible for coordinating the day-to-day administration of the strata scheme. This usually includes organising meetings, managing financials (budgets, levies, invoices), maintaining records, handling correspondence, arranging repairs and contractors, and ensuring compliance with strata legislation and by-laws.
The strata committee makes decisions on behalf of the owners corporation, while the strata manager carries out those decisions and manages administration tasks. The committee is elected by owners, and the strata manager is typically appointed to provide professional support and handle the ongoing workload.
In most cases:
Generally, no — strata managers usually can’t make major decisions without approval from the owners corporation or strata committee. However, they may have limited authority to act on urgent matters (like emergency repairs) if the management agreement allows it.
Some signs your strata manager is performing well include:
Start by raising the issue in writing (email is best) and request a clear outcome or timeframe. If it isn’t resolved, escalate it to the strata committee or request it be added to the agenda for the next owners corporation meeting. In more serious cases, owners may be able to lodge a formal complaint or seek dispute resolution through the relevant state strata authority.
