Strata Management & Choosing a Manager

We provide Australia’s most professional and comprehensive strata management services across Greater Sydney and other parts of NSW. Our expertise spans residentialcommunitycommercial and industrial strata schemes. It’s easy to switch to All Suburbs Strata Management. See the extensive range of suburbs our certified strata managers oversee below.

FAQs

What are the responsibilities of a strata manager?

A strata manager is responsible for coordinating the day-to-day administration of the strata scheme. This usually includes organising meetings, managing financials (budgets, levies, invoices), maintaining records, handling correspondence, arranging repairs and contractors, and ensuring compliance with strata legislation and by-laws.

What is the difference between a strata manager and the strata committee?

The strata committee makes decisions on behalf of the owners corporation, while the strata manager carries out those decisions and manages administration tasks. The committee is elected by owners, and the strata manager is typically appointed to provide professional support and handle the ongoing workload.

Who is responsible for repairs and maintenance in a strata building?

In most cases:

  • The owners corporation is responsible for common property repairs and maintenance (e.g. roof, external walls, shared plumbing, stairs, foyers).
  • Individual lot owners are responsible for what’s inside their own lot (e.g. internal fixtures, flooring, appliances).
    Responsibility can vary depending on the strata plan and local legislation.

Can the strata manager make decisions without the owners corporation?

Generally, no — strata managers usually can’t make major decisions without approval from the owners corporation or strata committee. However, they may have limited authority to act on urgent matters (like emergency repairs) if the management agreement allows it.

How do I know if my strata manager is doing their job properly?

Some signs your strata manager is performing well include:

  • clear communication and timely responses
  • accurate financial reporting and levy management
  • proactive maintenance planning
  • transparent contractor processes
  • meetings organised properly and documents provided on time
    If these areas are consistently poor, owners can raise concerns with the committee or review the strata management agreement.

What can I do if I have an issue with my strata manager?

Start by raising the issue in writing (email is best) and request a clear outcome or timeframe. If it isn’t resolved, escalate it to the strata committee or request it be added to the agenda for the next owners corporation meeting. In more serious cases, owners may be able to lodge a formal complaint or seek dispute resolution through the relevant state strata authority.

Thinking of Changing
Strata Managers?

Switching to ASSM is easier than you think.

Testimonials