Full Suite of Members' Resources

ASSM offers our members one of the most comprehensive and efficient resource hubs in the strata management industry. Our decades of successful strata management enable ASSM to provide a full suite of fast and efficient tools for our members that ensure our level of service consistently exceeds expectations.

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Members can access fast and responsive emergency assistance 24/7 through our emergency contact page. Our strata managers are 100% mobile and our extensive trades and emergency repair network ensures your request receives our top priority response.

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Request a repair

Got a fault that needs repair? Request a repair quickly and easily through our website. Glazier, plumber, electrician or plasterer, our network of trades covers all onsite repair work needs. All our recommended trades are fully insured and highly responsive.

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Pay levies

Simple and secure, ASSM’s unique payment gateway is the fastest and most secure way to pay levies. Our systems automatically logs your payment against your account and forwards you an immediate electronic receipt.

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Request key/access device

When you require a new security device, including a key, garage remote, swipe card or FOB, please complete the form below. Our team will confirm your request, issue a payment receipt and inform you when and where to collect your key or device.

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Update your details

Update your details without needing to come to our office. Our online service options allow you to update any changes to your contact or living details. Fully confidential, our system logs your update automatically and confirms your changes.

Blank glassy signboard on the wall outdoor

Sign board application

When a sign board needs to be erected the owner or agent must make an application to the strata management firm.  Sign boards to notify the public of a sale or auction are commonplace, however, each owner’s corporation will have rules governing size, placement location, and information that can or cannot be included on the sign board.

Apply for a sign board installation here

Interior renovation of a residential apartment

Application for minor renovations

When wanting to undertake minor renovations to your lot, it is necessary for an owner to make an application to the owners corporation. Renovations including bathrooms, kitchens, floors, walls and ceilings must get approval prior to commencement. As each strata scheme has its own set of by-laws it is important to understand your obligations.

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Proxy appointment form

When you are part of an owners corporation, you have the right to vote on matters at general meetings. When you are unable to attend, you can nominate a person to vote on your behalf. This is known as a ‘proxy’. You can download a proxy appointment form here.

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Strata insurance generally covers shared or common property within a strata complex.  This includes balconies, common areas, barbeques, pools, gyms, tennis courts, intercom, fences, gates, garages and public liability.  The shared costs of insurance are normally included in the strata fees and levies.

You are responsible for covering your items and internal fixtures and fittings such as carpets, furniture and other personal belongings.

You can request a copy of the strata’s insurance policy or a certificate of currency.

Pet application

Owners corporations can create their own rules on pets. In NSW, owners corporations cannot ban you from having a pet unless the pet causes “unreasonable interference,” such as a dangerous or restricted dog.  If you are a tenant, your landlord can decide whether you are allowed to keep a pet at the property.

It is incumbent on the individual to understand the rules regarding pets in the strata’s by-laws and make a pet application.

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Section 22/258 notice

Under the strata schemes management act, the owners corporation and its representatives require a signed Section 22/258 notice. This authorises the use of personal information (according to its privacy policy), for the purposes of administrating the strata plan and operating its business.

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Section 20/219 & 220 notice

Under the community land management act 2021, community and neighbourhood associations and its representatives require a signed Section 20/219 & 220 notice. This authorises the use of personal information (according to its privacy policy), for the purposes of administrating the association and operating its business.

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ASSM offers a comprehensive resource hub.  Here you can access priority links to commonly used forms, emergency contractors, useful links to strata legislation, information on relevant acts covering strata living and a list of recommended insurance companies and insurance brokers.

Access the resource hub page here

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Owner login

Login to your profile and retrieve all relevant information associated with your account. Logins are strictly confidential and state and federal privacy laws apply.

Let us help you

Our strata resource tools are comprehensive and up to date. We regularly update our portfolio of resources to ensure maximum efficiency and relevancy.

Contact us today for a no-obligation discussion. You’ll notice the difference from the very first call.