Full Suite of Members'
Resources
ASSM offers our members one of the most comprehensive and efficient resource hubs in the strata management industry. Our decades of successful strata management enable ASSM to provide a full suite of fast and efficient tools for our members that ensure our level of service consistently exceeds expectations.
Quick Requests
Request a Repair
Report faults online for fast service from our trusted, fully insured trades network.
Pay Levies
Make secure payments instantly through our online gateway with automatic receipts.
Update Your Details
Easily update your contact or living details online. Changes are logged automatically and kept confidential.
Request Portal Access
Access your account to view your property information through our secure Owner Member Portal. All logins are protected and managed in accordance with privacy laws.
ASSM Connect APP
Manage strata matters in one place with ASSM Connect, from reporting issues to tracking levies and updates.
Request Copy of ByLaws
If you need a copy of your scheme’s by-laws, access them online or request a digital version here.
Direct Debit Setup
Apply to set up direct debit for your strata levies by completing this secure online request form.
Payment Plan
If you’re an owner in a strata scheme with overdue strata levies, use this form to request a payment plan from your owners corporation.
Applications & Approvals
Pet Application
Check your strata by-laws and apply to keep a pet. Pets can only be refused if they cause issues or breach rules.
Application for Minor Renovations
Owners must apply before starting minor renovations like kitchens, bathrooms, or flooring. Check your strata by-laws for specific requirements.
Sign Board Application
Owners or agents must apply to install sale or auction sign boards. Each owners corporation sets its own rules on size, placement, and content
Request Key or Access Device
Order new keys, remotes, or access cards easily. We’ll confirm, process payment, and notify you for collection.
Notices & Legal Forms
Proxy Appointment Form
If you can’t attend a meeting, you can appoint someone to vote for you. Download the proxy form here.
Section 22/258 Notice
This notice authorises the use of personal information for managing the strata plan in line with our privacy policy.
Section 20/219 & 220 Notice
This notice authorises the use of personal information to manage the association in line with our privacy policy.
Insurance
Strata insurance covers shared areas like balconies, pools, and gyms. Owners insure their own belongings. Request a copy of the policy or certificate anytime.
Emergencies
Members can access fast and responsive emergency assistance 24/7 through our emergency contact page. Our strata managers are 100% mobile and our extensive trades and emergency repair network ensures your request receives our top priority response.
Request a repair
Got a fault that needs repair? Request a repair quickly and easily through our website. Glazier, plumber, electrician or plasterer, our network of trades covers all onsite repair work needs. All our recommended trades are fully insured and highly responsive.
Pay levies
Simple and secure, ASSM’s unique payment gateway is the fastest and most secure way to pay levies. Our systems automatically logs your payment against your account and forwards you an immediate electronic receipt.
Request key/access device
When you require a new security device, including a key, garage remote, swipe card or FOB, please complete the form below. Our team will confirm your request, issue a payment receipt and inform you when and where to collect your key or device.
Update your details
Update your details without needing to come to our office. Our online service options allow you to update any changes to your contact or living details. Fully confidential, our system logs your update automatically and confirms your changes.
Sign board application
When a sign board needs to be erected the owner or agent must make an application to the strata management firm. Sign boards to notify the public of a sale or auction are commonplace, however, each owner’s corporation will have rules governing size, placement location, and information that can or cannot be included on the sign board.
Apply for a sign board installation here
Application for minor renovations
When wanting to undertake minor renovations to your lot, it is necessary for an owner to make an application to the owners corporation. Renovations including bathrooms, kitchens, floors, walls and ceilings must get approval prior to commencement. As each strata scheme has its own set of by-laws it is important to understand your obligations.
Proxy appointment form
When you are part of an owners corporation, you have the right to vote on matters at general meetings. When you are unable to attend, you can nominate a person to vote on your behalf. This is known as a ‘proxy’. You can download a proxy appointment form here.
Insurance
Strata insurance generally covers shared or common property within a strata complex. This includes balconies, common areas, barbeques, pools, gyms, tennis courts, intercom, fences, gates, garages and public liability. The shared costs of insurance are normally included in the strata fees and levies.
You are responsible for covering your items and internal fixtures and fittings such as carpets, furniture and other personal belongings.
You can request a copy of the strata’s insurance policy or a certificate of currency.
Pet application
Owners corporations can create their own rules on pets. In NSW, owners corporations cannot ban you from having a pet unless the pet causes “unreasonable interference,” such as a dangerous or restricted dog. If you are a tenant, your landlord can decide whether you are allowed to keep a pet at the property.
It is incumbent on the individual to understand the rules regarding pets in the strata’s by-laws and make a pet application.
Section 22/258 notice
Under the strata schemes management act, the owners corporation and its representatives require a signed Section 22/258 notice. This authorises the use of personal information (according to its privacy policy), for the purposes of administrating the strata plan and operating its business.
Section 20/219 & 220 notice
Under the community land management act 2021, community and neighbourhood associations and its representatives require a signed Section 20/219 & 220 notice. This authorises the use of personal information (according to its privacy policy), for the purposes of administrating the association and operating its business.
Resources
ASSM offers a comprehensive resource hub. Here you can access priority links to commonly used forms, emergency contractors, useful links to strata legislation, information on relevant acts covering strata living and a list of recommended insurance companies and insurance brokers.
Access the resource hub page here
Owner login
Login to your profile and retrieve all relevant information associated with your account. Logins are strictly confidential and state and federal privacy laws apply.
Let us help you
Our strata resource tools are comprehensive and up to date. We regularly update our portfolio of resources to ensure maximum efficiency and relevancy.
Contact us today for a no-obligation discussion. You’ll notice the difference from the very first call.
FAQs
Who qualifies as a member of the strata scheme?
A member generally refers to an owner of a strata lot in the scheme. This can also include appointed representatives, such as strata committee members elected at a general meeting. Members have voting rights on key decisions affecting the property and governance.
What are the responsibilities of a strata committee member?
Strata committee members help oversee financial management, maintenance planning, compliance with bylaws, communication with managers and owners, and representation of the community’s interests at meetings.
Can members request changes to common property or bylaws?
Yes — members can propose motions to alter bylaws or make changes impacting common property. Changes usually require a vote at a properly convened general meeting and must follow the legal requirements in your strata legislation.
What rights do members have in a strata community?
Members can vote on motions at general meetings, elect a strata committee, approve budgets, request information on finances and strata records, and vote on maintenance and major works — empowering them to shape how the scheme operates.
How do I access strata documents and records as a member?
Members typically have a right to inspect minutes of meetings, financial statements, by-laws and other official records held by the Owners Corporation or strata manager. Your strata management service will advise on the process for viewing or requesting copies.
How do I communicate with the strata manager or committee about an issue?
Most schemes provide multiple channels — email contact with the strata manager, submission via an owners portal, or agenda items for the next committee or general meeting. Clear, written requests help ensure timely and documented follow-up.