19 September 2023 / Matt Blewitt
How to choose a strata manager
Whether you’re embarking on a first-time strata scheme journey or you’re unsatisfied with your existing strata manager, the question on your mind is clear – how to choose a strata manager? And it’s a good question. Not all strata managers are equal. Many strata schemes find themselves in search of that elusive ideal partner in property management.
Some of the primary reasons for considering a change in strata managers include subpar communication and service, and unjustifiable fee increases. At All Suburbs Strata Management, we receive over 90% of our clients through referrals, a testament to our knowledge, experience and commitment to delivering exceptional service.
When conducting your search for a strata manager, you’ll want to evaluate various criteria, including qualifications, expertise, communication skills and proficiency in conflict resolution. Here, we offer our best advice to streamline the selection process.
Qualifications and expertise
At ASSM, our team of strata managers is not only highly qualified but also committed to ongoing professional development. We continuously update our certifications and provide educational opportunities, including leadership courses. Our expertise is built upon decades of experience, and we actively promote continuous growth. When searching for a strata manager, the combination of expertise and the right qualifications is essential. To ascertain that a strata manager possesses these qualities, you can read their feedback, reviews and testimonials.
A strata manager familiar with the region is also likely to have high-quality, reliable connections with contractors, maintenance providers and service professionals.
Speaking of finances, a strata manager with a robust financial background brings a significant advantage. Their responsibilities encompass managing tax returns, budgets, expenses, financial reports and levy collections. Financial management serves as the cornerstone of your strata scheme’s overall well-being.
Services and communication
The role of a strata manager is multifaceted and integral to the smooth operation, financial stability and compliance of complex schemes. Appointed by the owners corporation, they oversee the daily management, handling administrative responsibilities such as preparing for annual general meetings (AGMs), distributing agendas and meeting minutes and filing insurance claims. Managing these intricacies effectively demands extensive experience and exceptional communication skills.
Responsiveness and the ability to manage emergency situations are paramount, as they directly concern the safety and protection of both residents and property.
Leading strata managers also benefit from cutting-edge administrative systems and technologies, enabling them to make informed decisions, act decisively and cultivate enduring client relationships.
Finally, the strata manager plays a pivotal role in nurturing harmony within the strata community. Hence, they must have training and experience in effective conflict and dispute resolution, given the various forms disputes can take. The key is to have resolution procedures that prioritise process over emotion.
Why choose All Suburbs Strata Management?
All Suburbs Strata Management offers a no obligation assessment of your strata management needs.
If you are considering engaging a strata manager or changing to a new one, talk to one of the most trusted strata management firms in New South Wales.
ASSM has over 40 years of strata management experience. We are large enough to provide rock-solid stability and small enough to ensure old-fashioned service and build long-lasting relationships.
We are not just experts in residential, community, commercial and industrial strata schemes. At ASSM, we assist numerous developers in preparing for registration and provide strata reports and inspections.
We will ensure your strata scheme runs as smoothly as possible. When considering buying into a strata scheme or wanting to engage a professional and qualified team, contact ASSM today and experience the difference that 40 years of successful strata management will make.
Meet The Author
Matt Blewitt
Licensee in Charge / General Manager
Matt’s career began in property management, and he worked his way through a range of senior roles before returning to the family business. He now oversees ASSM strata portfolios with a practical focus on risk, consistency and keeping things running as they should. He believes clear communication, sound judgement and a willingness to own mistakes when they happen are the foundations of successful strata management.
What keeps Matt motivated is the people he works with, both within the team and across client communities. He understands the pressures owners and committees face and always balances compliance with common sense. This measured approach has been shaped by years on the ground and a genuine desire to do the job right, no matter the challenge.
We provide Australia’s most professional and comprehensive strata management services across Greater Sydney and other parts of NSW. Our expertise spans residential, community, commercial and industrial strata schemes. It’s easy to switch to All Suburbs Strata Management. See the extensive range of suburbs our certified strata managers oversee below.
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FAQs
Why is choosing the right strata manager important?
Choosing the right strata manager helps ensure your scheme is well-managed, compliant with laws, financially stable and harmonious — a good manager handles administration, meets, insurance, maintenance and dispute resolution effectively.
What key qualities should I look for in a strata manager?
Look for qualifications and experience, strong communication and responsiveness, great financial management skills, and effective conflict resolution abilities — all essential for smooth strata operations.
Should a strata manager be familiar with local strata legislation?
Yes — a professional strata manager should have a solid understanding of strata laws and regulatory requirements so they can keep your scheme compliant and avoid legal issues.
How can I assess a strata manager’s reputation before hiring them?
You can check reviews, testimonials and referrals from other owners or committees, research their track record with similar properties and ask for references to gauge their performance.
What role does communication play in choosing a strata manager?
Good communication is critical: a strata manager should respond promptly to enquiries, provide clear updates, notify you about meetings or issues and be transparent about decisions and costs.
Do strata managers use technology or systems to support their work?
Yes — leading strata managers often use modern administrative systems and software to manage documents, records and communications efficiently, which helps with transparency and organisation.