Mediation at Fair Trading NSW is a structured negotiation process facilitated by an impartial mediator, offering a practical and cost-effective alternative for resolving strata disputes when higher-level intervention is needed.
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We provide Australia’s most professional and comprehensive strata management services across Greater Sydney and other parts of NSW. Our expertise spans residential, community, commercial and industrial strata schemes. It’s easy to switch to All Suburbs Strata Management. See the extensive range of suburbs our certified strata managers oversee below.
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Mediation is a free, structured and informal process offered by NSW Fair Trading where an impartial mediator helps resolve strata disputes, guiding both parties to discuss the issues and explore practical solutions without going to court or tribunal.
Mediation is a good option when issues can’t be resolved through direct communication or with help from a strata manager or committee, and both parties are willing to engage in open dialogue to find common ground.
Mediation is generally voluntary, but participation is often required before most strata matters can be taken to the NSW Civil and Administrative Tribunal (NCAT) unless one party refuses or the Registrar deems it unnecessary.
You submit an online application to NSW Fair Trading outlining the dispute and relevant details. Fair Trading then contacts the other party about participating and schedules a session at a mutually convenient time.
During mediation, each side explains their perspective while the neutral mediator facilitates communication, clarifies key points and helps both sides explore options. Any agreement reached is usually recorded in writing, though it’s not legally binding like a tribunal order.
If mediation is unsuccessful, you can escalate the matter by applying to the NSW Civil and Administrative Tribunal (NCAT) for a formal decision, which is a legally binding process but generally more formal and costly than mediation.
