After Hours Emergency Contacts
For after hours and public holiday emergencies or if you need to speak with one our dedicated team, contact our emergency hotline on 1300 341 666* (*Fees apply).
The emergency trade contacts list is to be used after hours and during holiday closure times and for emergencies only. You will be responsible for payment of the account if the matter is not an emergency and/or not covered by strata.
If you have an emergency during business hours please contact our office on (02) 9600 7000.
Emergency contacts
| NSW Police Assistance Line | 131 444 |
| SES (State Emergency Service) | 131 500 |
| Sydney Water | 132 090 |
| Origin Energy | 132 461 |
| Energy Australia | 131 388 |
| AGL | 131 909 |
Emergency trade contacts
The trade list below possesses general knowledge regarding what may or may not be a common property issue. Their advice may thereby limit unnecessary costs incurred by owners corporations.
Greater Sydney
| Plumbing | APT Plumbing | 02 9727 5736 |
| Electrical | APT Electrical & Data Pty Ltd | 0431 073 183 |
| Glazing/Glass | Liverpool Glass | 02 9607 6566 |
| Locksmith | Xtreme Locksmiths | 0404 804 444 |
| Gates/Fencing | AGC Auto Gate | 0452 622 290 |
| Roofing | Affordable Roofing | 02 9824 7553 |
| Berson Roofing | 0447 104 699 | |
| All Emergencies | Upright Property Maintenance | 0450 080 082 |
| BPS Maintenance | 02 9336 1800 |
Southern Highlands
| Plumbing | Fishburn Plumbing | (02) 4861 1046 / 0418 600 566 |
| Ross Isedale | 0409 990 784 | |
| B J Armstrong | 0418 484 131 | |
| Electrical | GO2 Electrical | 0477 753 777 |
| Power By Watts | 0412 382 561 | |
| Locksmith | Alpine Locksmiths | 02 4868 1317 |
Floria Apartments SP88855 – Click here for contacts
Central Coast
| Plumbing | Amps Plumbing | 0412 442 797 |
| Electrical | Kevin R Sheather | 02 4388 1777 |
| Garage Door | Doorcraft | 0418 636 513 |
| Roofing | AGC Roofing | 0403 064 408 |
| Locksmith | Central Coast Locksmith | 02 4323 1534 |
We provide Australia’s most professional and comprehensive strata management services across Greater Sydney and other parts of NSW. Our expertise spans residential, community, commercial and industrial strata schemes. It’s easy to switch to All Suburbs Strata Management. See the extensive range of suburbs our certified strata managers oversee below.
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FAQs
What is a strata emergency contact and when should I use it?
A strata emergency contact is a phone number or contact point provided for urgent situations that require immediate attention — like major leaks, fire alarms, gas leaks, structural dangers, or other risks to safety and property. Always use normal channels for non-urgent matters.
What types of emergencies are covered by an after-hours strata emergency contact?
After-hours emergency contacts generally cover serious issues that could cause immediate harm or significant property damage, such as flooding, electrical faults, broken locks compromising security, or hazardous structural damage.
What should I do after contacting the emergency number?
After reporting the issue, ensure you follow any instructions given, keep yourself and others safe, and document the situation if it’s safe to do so — photos or notes can help with follow-up and insurance claims.
Who should I call first in a life-threatening emergency?
If someone’s life or health is at risk — such as fire, severe injury or medical distress — always dial 000 (or your local emergency number) before contacting strata support services.
Will I be charged for using the emergency contact service?
Some strata management firms charge additional call-out fees for after-hours emergencies or contractor attendance. It’s best to check your scheme’s specific terms so you understand any potential costs.
Where else can I find emergency contact details and procedures?
Emergency contacts and procedure details are often listed in your residents’ handbook, owners portal, notice boards in common areas, or provided directly by your strata manager — make sure these are kept up to date and easily accessible.