18 October 2023 / Matt Blewitt
Solving strata disputes before they escalate
Sometimes, strata struggles can dramatically snowball from mild discontent to raging storms in the blink of an eye. Regrettably, there are no magic fixes once you reach that point, but the key is to evade that situation completely by proactively addressing strata disputes.
Don’t allow issues to simmer and escalate; instead, become the harbinger of harmony within your shared living community.
The origins of strata disputes are diverse, and they arise naturally when people coexist in close quarters with shared spaces.
Some of the most prevalent triggers include noise disturbances, smoking conflicts, pet-related disputes, parking tensions, damage to individual property titles or shared areas, construction defects, rule modifications, renovation disagreements and problems stemming from inadequate strata management.
Understanding the origins of conflict is vital for managing and averting strata disputes. An adept strata management team recognises this, enabling them to swiftly and efficiently resolve conflicts.
Proactive problem-solving
Open communication is the most potent early intervention tool. Fostering an environment that encourages residents to express their concerns and opinions constructively allows for the early addressing of potential issues before they intensify. To promote open communication, strata managers should establish platforms for dialogue, engage in active listening and work to build trust within the strata community.
Another proactive method for conflict resolution involves ensuring that all residents have a clear understanding of the strata bylaws.
Establishing explicit expectations and rules in advance not only prevents misunderstandings resulting from ambiguity but also reduces disputes stemming from rule violations. Providing easy access to these rules while fostering a sense of responsibility and compliance within the community further strengthens this approach.
Maintaining strata serenity
Fostering a harmonious strata community may present challenges, but it’s achievable with proactive management and transparent communication. Regular community engagement is also pivotal.
Activities that encourage interaction, cultivate unity and build relationships not only prevent conflicts but also mitigate them in the rare circumstances they occur. Strata committees often collaborate with residents and owners to organise such events in compliance with the bylaws of the scheme.
Perhaps the most effective way to maintain peace is good strata management through rapid repair and regular maintenance of shared spaces and amenities. This minimises frustration and fosters community trust. Residents gain greater assurance when they witness the dedicated actions of the management team, knowing that their best interests are being well looked after.
Successful strata dispute resolution
At ASSM, we align our strata dispute resolution process with strata by-laws, prioritising a robust, process-driven approach over emotions. We maintain a confidential dispute resolution procedural register, with the primary objective of minimising disputes that advance beyond internal mediation.
Of course, if the involved parties cannot resolve a dispute, they can request a third-party mediator. Independent mediation generally succeeds in reaching resolutions that satisfy everyone. The office of Fair Trading NSW offers free mediation services, and our strata managers can assist in coordinating this process.
If mediation proves unsuccessful, complainants have the option to apply to NCAT (NSW Civil and Administrative Tribunal) for a definitive decision in a tribunal hearing.
Why choose All Suburbs Strata Management?
ASSM’s proficiency in strata management results in the resolution of most disputes in the initial phase. Our exceptional communication and mediation abilities are integral to the seamless and harmonious operation of our strata schemes.
With over 40 years of experience, we are large enough to provide rock-solid stability and small enough to ensure old-fashioned service and build long-lasting relationships.
We are not just experts in residential, community, commercial and industrial strata schemes.
At ASSM, we assist numerous developers in preparing for registration and provide strata reports and inspections.
We will ensure your strata scheme runs as smoothly as possible. When considering buying into a strata scheme or wanting to engage a professional and qualified team, contact ASSM today.
Meet The Author
Matt Blewitt
Licensee in Charge / General Manager
Matt’s career began in property management, and he worked his way through a range of senior roles before returning to the family business. He now oversees ASSM strata portfolios with a practical focus on risk, consistency and keeping things running as they should. He believes clear communication, sound judgement and a willingness to own mistakes when they happen are the foundations of successful strata management.
What keeps Matt motivated is the people he works with, both within the team and across client communities. He understands the pressures owners and committees face and always balances compliance with common sense. This measured approach has been shaped by years on the ground and a genuine desire to do the job right, no matter the challenge.
We provide Australia’s most professional and comprehensive strata management services across Greater Sydney and other parts of NSW. Our expertise spans residential, community, commercial and industrial strata schemes. It’s easy to switch to All Suburbs Strata Management. See the extensive range of suburbs our certified strata managers oversee below.
Quick Links
Don’t see what you need?
Full list of Member Services here
FAQs
What common issues typically lead to strata disputes?
Strata disputes can arise from many sources, including noise disturbances, smoking, pets, parking problems, damage to property, renovation disagreements and dissatisfaction with strata management. Recognising the root cause early helps prevent issues from escalating.
What’s the first step in resolving a strata dispute?
Open and respectful communication is often the best first step. Discussing concerns directly with the other party can clarify misunderstandings and lead to a solution before formal processes are needed.
How can a strata manager or owners corporation help with disputes?
Strata managers and the owners corporation can facilitate internal dispute resolution, provide clear information about bylaws, issue warning letters or notices to comply, and assist in coordinating mediation to find a mutually acceptable outcome.
What role does mediation play in strata dispute resolution?
When direct discussion doesn’t work, an independent mediator — such as through the NSW Fair Trading free service — can help both parties work through issues and reach an agreement without going to tribunal.
What happens if a dispute can’t be resolved through mediation?
If mediation is unsuccessful, parties can apply to the NSW Civil and Administrative Tribunal (NCAT) for a binding decision, which is usually a last resort after all other resolution attempts have been made.
How does proactive strata management help prevent disputes?
Good strata management, including clear communication, regular maintenance, community engagement and a strong understanding of bylaws, builds trust and often prevents conflicts from arising or worsening.