A complex strata management solution that simplifies the process for our client
Being a committee member on a body corporate of any type of strata scheme can be very rewarding but also frustrating. You have the inside information on what needs to be done and how to continually improve the property, however you are also burdened with dispute resolutions, getting damaged areas fixed, ongoing maintenance and other issues that arise within a strata scheme setting.
ASSM fosters long-term relationships
Jason Mak is a long-term client of ASSM’s. He’s an astute investor with nine properties within varied stratas and locations managed by All Suburbs Strata Management. Jason is on the committee of all the body corporates in which he has an interest and is not backward in coming forward.
“I’ve been investing in property for the past 20 years and have built a portfolio of properties including units and flats that are managed under strata schemes. It is important for me that my tenants are well looked after and that the buildings are properly managed, well maintained and issues are resolved quickly and fairly for all parties,” says Jason.
Taking care of everything
Jason’s first experience with All Suburbs Strata Management dates back two decades. His first investment property was located in a complex managed by ASSM. Not long after taking possession, a fire broke out in the underground car park. Jason had taken a place on the committee but was new to the way strata management worked and the roles and responsibilities of the committee and the strata manager.
“When the fire happened, naturally it was a little chaotic and the first thing we did was make sure everybody living in the building was safe. Thankfully nobody was hurt; however, there was significant damage to the property.
Feedback is highly valued by the ASSM team
Having a client like Jason makes us a better strata management team. He is a fantastic advocate for ASSM, however he will let us know when he is not satisfied with our service. Feedback is important to us and you don’t know what you don’t know. Having a client like Jason who is willing to voice his concerns is a huge advantage to the ASSM team.
“ I have dealt with a number of strata management firms over my time. Some are very good and others are not. ASSM does listen and does take action.
No one is perfect, including me; however, in a relationship, communication and honesty are very important. I have found I can voice my concerns and the team at ASSM will take them seriously and help find a solution that works for everyone. A good strata manager will work with you and think outside the box. They will also provide professional advice when your idea falls outside the by-laws or affects a bigger picture you have not considered. This is a strength of ASSM that I appreciate,” says Jason.
There is always room for improvement and ASSM takes the feedback from clients seriously. We view feedback as an excellent tool for continued improvement and another way we can work harmoniously with our clients for the best outcome.
Let us help you
Our strata services are the most professional and comprehensive available in Australia. We offer our services throughout New South Wales with mobile and experienced strata managers who know the industry inside and out. We make it our promise to communicate reliably and timely offering you a stress-free experience. We know now two strata schemes are the same, that is why we take the time to get to know your needs and our strata managers are long-term relationship builders.
ASSM’s expertise in the relevant strata management acts in New South Wales is critical to the successful management of strata management schemes. Don’t leave your legal obligations to chance, employ professional oversight and protect the integrity of your strata scheme.
Contact us today for a no-obligation discussion. You’ll notice the difference from the very first call.
Read more strata management case studies.
We provide Australia’s most professional and comprehensive strata management services across Greater Sydney and other parts of NSW. Our expertise spans residential, community, commercial and industrial strata schemes. It’s easy to switch to All Suburbs Strata Management. See the extensive range of suburbs our certified strata managers oversee below.
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FAQs
What does “strata management that works” actually mean?
It refers to proactive, responsive and efficient strata management that ensures legal compliance, financial stability, smooth maintenance, clear communication, and positive community outcomes across all aspects of your strata scheme.
Why is communication important in strata management?
Clear, consistent communication ensures owners and committee members are informed about meetings, budgets, maintenance, decisions and issues — reducing misunderstandings and building trust within the community.
How do strata managers help with disputes?
Experienced strata managers act as mediators between owners, committees and residents to resolve conflicts diplomatically, following bylaws and legal frameworks to keep community harmony.
How does effective strata management improve my property?
Good strata management helps protect and enhance property value by coordinating maintenance, managing finances transparently, ensuring compliance with legislation, and resolving disputes before they escalate.
What services are included in professional strata management?
Key services include budgeting and levy collection, financial reporting, maintenance coordination, by-law enforcement, record keeping, meeting organisation, and compliance with relevant laws and regulations.
How can I tell if my strata management is working well?
Effective strata management shows up in timely maintenance, accurate financial records, compliant processes, positive owner feedback, quick responses to issues, and smooth annual or general meetings.