If I move do I need to tell my strata manager?
Yes. Under the Strata Schemes Management Act 1996 (section 119) you must provide the managing agent with a current Australian Address for service of Notice. This must be done in writing (via mail, fax or email on the section 119 standard form – see Forms and Links) and sent to our office in order to maintain your strata roll.

If my unit is for investment purposes do I need to tell my strata manager?
Yes, in fact you are legally required to give notice of tenants' names and rental agent details.

Do my strata managers need the details of my rental agents and tenants?
Yes. If there is an urgent repair or emergency in which access to your unit is needed it may be necessary to contact the agent or tenants to get in to the unit to fix the problem.

What do I do if I'm not receiving my levy notices and meeting notices?
Contact your strata managing agent as soon as you notice that you're not receiving your mail. You will want to ensure that you minimise any interest or debt recovery charges on your outstanding levies and you don't want to miss any of the meetings. It is your responsibility to pay your levies due in full and on time, regardless of whether or not you receive the courtesy levy notice.

What happens if I don't pay my levies?
A levy if unpaid (meaning that the funds have not reached the Owners Corporation’s Trust Account) after the due date accrues simple interest on a daily basis at a rate of 10% p.a.. The Owners Corporation has the right to recover any unpaid arrears through a debt collection action. All costs involved in recovering the debt are payable by the owner who is in arrears.

If I want to renovate my unit, do I have to tell strata?
Yes. Under the current legislation and by-laws you must notify the Owners Corporation, in writing, before commencing any renovations to the lot. Some renovations also require the permission of the Owners Corporation so it is best to contact your strata manager before arranging any works. As a general guide, please refer to A General Guide - Renovation of a Lot.

What items are covered by strata and what is my responsibility?
This does depend on your strata plan and you will need to discuss your specific concerns with your strata manager, but as a general guide please refer to "Common Property, Who is Responsible - A Guide To"

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